Returns & Exchanges
It is our policy to only accept returns and make exchanges within 30 days of the date that an order was delivered (some exceptions do apply, please consult the manufacturers and view the information below for per-product return policies).
For a successful return, the order must be in original factory condition and include original packaging, warranty information, manuals, accessories, and anything else it came with.
If the item is damaged in any way, the product will not be available for a full refund. Depending on the product, there may be a restocking fee. Customers are responsible for restocking fees as well as return shipping.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 8-10 business days.
*Please note that for made-to-order items, we cannot accept returns or cancellations.*
For more information about returns please contact us at hellohomesteading.com or call us at (904)-881-2468.
Cancellations
Orders that are cancelled from the time you placed your order will be not be charged before shipping.
If the order has shipped, the cancellation will be considered a return at which point the customer will be responsible for return shipping charges and restocking fees.
It is our strict policy to only issue refunds to the credit card that was used when originally placing the order.
Please note that for made to order items, we can not accept returns or cancellations.