We process all website orders Monday - Friday between 9AM and 6PM EST. Orders placed over the weekend or after hours will be processed the following business day unless otherwise stated.
FREE Shipping
We offer FREE shipping on all orders! This is highlighted across all aspects of our websites. Only applies to contiguous USA or lower 48 states.
Order Confirmation
Following your purchase, our system will automatically dispatch an order confirmation email to the address you provided. This email signifies that we have received your order and have pre-authorized your credit card for purchase verification.
After receiving your order, we will immediately send the order to our warehouses for shipment. Once we've confirmed the order you purchased is in stock we will ship the item within the estimated business days within the handling time of that product of the date on which you placed your order unless you receive communication from us. If the product is out of stock, we will reach out to you via email and will void the pre-authorization if you so choose.
Order Shipment
Once we've determined that your order can be shipped, we will process all charges to your credit card and ship the product within the handling time on the date which you placed your order. Please note their could be delays.
Immediately following shipment, we will dispatch a tracking numbers to the email you provided us at the time you placed your order. If you have not received your tracking information please contact us immediately at team@hellohomesteading.com.
For most shipments delivery appointments will be scheduled to drop off the item at your curbside. Some brands (please check each individual product) do not schedule delivery appointments and only send information by text.
For some shipments a factory or supplier may use their own delivery service in which case a tracking number will not be assigned and we will do our best to give you a phone number. They will call or text you to schedule delivery.
Please note our carriers are not allowed to hold a shipment at their shipping facility. As most of our shipments are freight based, holding a shipment will be subject to a fee on a per daily basis which will be the responsibility of the customer.
Damages
Upon arrival, please inspect any and all packaging of your orders. If any damage is noted on the packaging, make note of it at the time you sign for the delivery as this usually means the shipping company is at fault.
If the items you ordered arrive damaged, please send photos of the damage to team@hellohomesteading.com and we will begin the insurance claim process on your behalf. We will also get in contact with the supplier of that product and begin the process of replacing your item.
International Shipping
Please note that when ordering internationally (i.e. outside of the contiguous United States) you may be charged duties & taxes depending on the product you ordered. It is the customer's responsibility to check duty & tax laws before ordering. It may be necessary to contract a customs broker to facilitate bringing a product into any country – this is the customer’s responsibility.
For more information about international shipping please contact us at team@hellohomesteading.com.